When will I receive my order?

It usually takes 3-7 days to process an order, after which it is shipped. The deadline
Shipping cost depends on where you live, but it can be estimated as follows:

●United States: 3 – 15 business days
● Europe: 6 – 15 working days

● France: 1 – 7 working days

● Australia: 3 – 14 business days
● Japan: 4 – 15 business days
● Rest of the world: 10 – 28 working days

Where will my order be shipped from?

We work with an on-demand fulfillment company that has facilities all over the world!

As for your personalized items, they are generally sent from France.

The Orgon jewelry and pyramid are made in our workshop in France. They are therefore sent from France

Will customs fees be added?

Additional customs and tax fees may be charged for international orders. These charges are not our responsibility and are charged by your local customs office. Customs policies vary greatly from country to country. So please check directly with your local customs office to see if they apply duties and taxes to your purchases.

My order should have arrived, but I still haven't received it. What should I do ?

Before contacting us, please help us by doing the following:

● Check your shipping confirmation email for any errors in
the delivery adress
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address is correct and the package has not been dropped off at the post office or your neighbor's, contact us at expressyourself@gmail.com indicating
your order number.
If you have found an error in your shipping address, we can send you a replacement order.

Returns

What is your return policy ?

Any claims for misprinted/damaged/defective items or purchase remorse must be submitted within 15 days of receipt of the product. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed to be an error on our part are covered at our expense.

We do not accept exchanges except on clothing where a size error may occur.

• We accept returns on condition that the product has not been used. You therefore have 15 days from receipt of your order to return it.
• The return is our responsibility in the event of damaged products. It is the customer's responsibility for size errors, or purchase remorse.

If there is a problem with your order, please let us know by contacting us at expressyourself@gmail.com

Do you offer refunds?

Full refunds are only offered to customers who receive incorrect items or
damaged. If you are concerned, please contact us at expressyourself@gmail.com sending us photos of the damaged items and we will do what is necessary to reimburse you.

Can I exchange an item for a different size/color?

For the moment, we only offer exchanges for different sizes of the item ordered. If you're not sure which size is best for you, check out our size guides: we have one for each item listed on
our store, in the product description section. Although rare, it is possible that an item you ordered may be mislabeled. If so, please let us know at expressyourself@gmail.com within a week of receiving your order. Provide your order number and photos of the mislabeled item, and we'll send you a new one, or refund your money!

Wrong address

If you provide an address deemed insufficient by the carrier, your order will be returned to our establishment. You will be responsible for reshipping costs once we confirm an updated address with you (if applicable).

Parcel no recovered

Unclaimed shipments are returned to our facility and you will be responsible for the cost of reshipping to yourself.

Returned by customer – 

Return in case of purchase remorse: You have fifteen days upon receipt to return your product. A refund will be made as soon as our team has verified that the product was returned in its original condition. We will not reimburse you for an item that you have used. However, shipping costs remain your responsibility.

Return in the event of an anomaly on the product: You have fifteen days to return your products. After verification by our team that the product has not been intentionally damaged, we will reimburse you for the product and shipping costs. Please contact us at expressyourself@gmail.com and send us photos of the damaged product as well as your order number.

For European Union buyers: 

In accordance with Article 16, points c) and e), of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be provided for:

1. Customized products at buyer's request
2. sealed goods which have been unsealed after delivery and therefore cannot be returned for health protection or hygiene reasons,

3. damaged by the consumer following misuse of the product

therefore Express Yourself reserves the right to refuse returns on products after inspection.