Delivery
When will I receive my order?
It usually takes 3 to 7 days to process an order, after which it is shipped. The deadline
depends on where you live, but can be estimated as follows:
●USA: 3 – 15 business days
● Europe: 6 – 15 business days
● France: 1 – 7 business days
● Australia: 3 – 14 business days
● Japan: 4 – 15 business days
● Rest of the world: 10 – 28 business days
From where will my order be shipped?
We work with an on-demand fulfillment company that has facilities all over the world! Regarding your personalized objects, they are generally sent from France.
Orgon's pyramids and jewelry are handmade in our workshop in France. They are therefore sent from France
Will customs fees be added?
Additional customs and tax charges may apply to international orders. These fees are not our responsibility and are charged by your local customs office. Customs policies vary considerably from country to country. Please check directly with your local customs office to see if they apply duties and taxes to your purchases.
My order should have arrived, but I still haven't received it. What should I do?
Before contacting us, please help us by doing the following:
● Check your shipping confirmation email for any errors in the shipping address.
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them.
If the shipping address is correct and the package was not dropped off at the post office or your neighbor's, contact us at expressyourself@gmail.com with your order number.
If you find an error in your shipping address, we can send you a replacement order.
Orders
How are your products made?
For jewelry, decorative objects, Orgon pyramid
They are handmade by us in our small workshop in Mazan, a village in Provence, France.
How can I track my order?
You will receive a tracking link via email when your order is shipped. If you have
Questions about the tracking or shipping of your order, write to us at expressyourself@gmail.com.
I received an incorrect/damaged product, what should I do?
We are very sorry if the product you ordered arrived damaged.
To help us resolve this issue quickly, please email us at expressyourself@gmail.com within a few weeks with pictures of the damaged product, your order number and any other details you may have regarding your order.
Oney fractional payment:
For multiple payments with oney, please consult their general terms and conditions of sale with the following link to the Oney GTC: https: //f.hubspotusercontent00.net/hubfs/508350/ONEY/cgv-payplug-oney.pdf
JEWELRY WARRANTY: 2 YEARS UNDER CONDITIONS
Express yourself pays great attention to the quality of its jewelry.
The 2-year warranty of your jewelry runs from the day of the validation of the order (date of purchase mentioned in the invoice available in the “My Account” section). If you ordered as a guest, you received an email with the invoice. If you've lost it, we can send you a new one as long as you give us your name, date of purchase and e-mail address.
The warranty naturally covers hidden defects in the jewel(s) ordered on the Site.
The Customer may request the application of the guarantee of hidden defects by a preliminary study of his request. In order to verify the admissibility of the application of the guarantee, the Customer must justify his request by sending an email to expressyourself@gmail.com adding the following elements as attachments to the email
- one or more photos of the defect noted on the jewel;
- the copy of the invoice available in the “My account” section or specify your name and date of purchase
The absence of any of the above elements will not allow the study of the Customer's request.
The warranty does not apply to the following repairs:
- defects in the use and/or handling of the jewelry that have altered its quality, shape or appearance (eg contact with cleaning products, pulling on the jewelry until it breaks);
- failure to maintain the jewel in such a way as to alter its brilliance or color (eg, spraying a cosmetic product);
- deterioration due to improper handling;
- intervention carried out on the jewel by any other person not mandated by Express Yourself.
If the warranty does not apply and the Customer wishes to obtain a repair estimate, he is invited to:
- take one or more photographs of the defective Product and send them by email to: expressyourself@gmail.com specifying his name, first name, order number given in the “My account” section and giving details of his request;
- the Express yourself jeweler will evaluate the feasibility of the repair;
- an answer or an estimate will be sent to you by email as soon as possible;
- if you validate the quote (including shipping and return costs), please print it and sign it preceded by the handwritten mention “good for agreement” then return it by email;
- Express yourself invites the Customer to contact customer service at expressyourself@gmail.com.
Article L 217-16 of the French Consumer Code: When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least 7 days is added to the duration of the warranty that remained to run. This period starts from the date of the buyer's request for intervention or from the date the goods are made available for repair, if this is later than the request for intervention.
Returns
What is your return policy?
All claims for damaged/defective items or purchase remorse must be submitted within 15 days of receipt of the product to be eligible for a full refund, after which time only a repair of the jewelry will be offered for jewelry under warranty.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims considered to be an error on our part are covered at our expense.
We do not accept exchanges for hygiene reasons.
- We accept returns on the condition that the product has not been used. You have 15 days from the receipt of your order to send it back.
- The return is at our expense in case of damaged products. It is the responsibility of the customer for errors in size, or a purchase remorse.
If there is a problem with your order, please let us know by contacting us at expressyourself@gmail.com
Do you offer refunds?
Full refunds are only offered to customers who receive incorrect or damaged items. If you are affected, please contact us at expressyourself@gmail.com with photos of the damaged items and we will arrange for a refund.
Can I exchange an item for a different size/color?
For the moment, we're not offering an exchange. If you're not sure which size is best for you, just contact us to help you take your measurements so we can fit the jewelry exactly to your size.
Wrong address
If you provide an address that is deemed insufficient by the carrier, your order will be returned to our facility. You will be responsible for the re-shipping costs once we confirm an updated address with you (if applicable).
Package not collected
Unclaimed shipments are returned to our facility and you will be responsible for the cost of reshipping for yourself.
Returned by the customer –
Return in case of purchase remorse: You have fifteen days upon receipt to return your product. A refund will be issued once our team has verified that the product has been returned in its original condition. We will not refund you for an item that you have used. For obvious reasons of hygiene, we do not accept the return of earrings or jewelry that have been used. You are responsible for shipping costs.
Returns in the event of product anomaly: – For a full refund, you have fifteen days from receipt to return your product. After our team has verified that the product has not been intentionally damaged, we will refund the product and the shipping costs. Please contact us at expressyourself@gmail.com and send us pictures of the damaged product and your order number.
After the two-week period, for jewelry under warranty, we offer to repair the jewelry and cover shipping costs after checking that the jewelry has not been deliberately damaged.
For buyers from the European Union:
In accordance with Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. products personalized at the request of the buyer
2. sealed goods that have been unsealed after delivery and therefore cannot be returned for reasons of health protection or hygiene,
3. damage by the consumer due to misuse of the product
Therefore, Express Yourself reserves the right to refuse returns on products after inspection.